Returns, Replacements & Refunds Policy
Compliant with Australian Consumer Law (ACL) and statutory consumer guarantees.
1. Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. 14-Day Unopened Return Window
If you change your mind prior to assembling or riding the bike, you may request a return within 14 days of delivery provided the bike remains sealed in its original crate packaging with all ties and inspection seals intact. Return freight and restocking fee apply for change of mind cancellations.
3. Transit Damage Claims
Every shipment is fully insured. If the external transport crate arrives with visible damage, please note it on the driver\'s consignment note and notify us with photos within 24 hours at sales@electricdirtbikeaustralia.com.au.